Conditions of Ticket Sale

All ticket purchases are final. There are no refunds unless the Walters cancels the performance or community dance event.

Tickets will be scanned at the door, so please have them ready when you arrive. Tickets can be scanned from your phone or from printed tickets.

Ticket holders voluntarily assumes all risks and danger incidental to any event for which this ticket is issued whether occurring prior to, during or subsequent to the actual event. 

Any activity likely to interfere with the event or endanger the holder of the ticket or others lawfully on the venue premises or venue property will result in immediate eviction from the venue without refund of ticket price.

No bottles, cans, thermos bottles, fireworks, alcoholic beverages, or other objects likely to endanger persons lawfully on the premises or venue property will be permitted inside the venue.

The presenter of a ticket consents to a reasonable inspection of such items before entry into this venue. 

Cameras, video recorders, and audio recorders are subject to presenter’s authorization and may not be allowed into the facility. 

Refund for Canceled Performance or Dance

In the rare case of a cancelation, you will receive a full refund. Any claim for canceled performance or dance event shall be limited to refund of ticket price. Such claim must be filed with seller within 60 days.

Transferring Tickets To Another Person

If you find yourself in a situation where you can no longer attend, you are free to transfer your tickets to a friend. Just go to the Ticket Spice reservation page by clicking on the show below. Then click on the link at the top of the page to transfer and email the tickets to another person.

If needed, our Box Office will also assist you with this when you call them at 503-615-3485.

Lost Ticket Information 

If you have lost the email with your ticket confirmation information, you can resend the email to yourself. Just go to the Ticket Spice reservation page by clicking on the show listed below. Then click on the link at the top of the page to resend your ticket information.

If needed, our Box Office will also assist you with this when you call them at 503-615-3485.

With its soaring wooden arches, colorful stained-glass windows, and rustic stone walls, the Walters offers an intimate and dynamic performance experience.

There’s not a bad seat in the house between the pitch-perfect acoustics and audience sizes that top out around 200 seats. The coziness of space, the welcoming staff, and the energy of the performers on stage creates a sense of community and connection at each show.

Seating & Doors Open 

Performance tickets are general admission and seating is on a first come, first serve basis.

For evening performances and dance events, the theater doors will open one hour prior to the performance start time, unless noted as part of that individual event.

For weekend matinee performances, the theatre doors will open 30 minutes prior to the performance start time.

Ticket Scanning

Tickets will be scanned by Walters ushers at the doors to the Walters Theatre, so please have them ready when you arrive. Tickets can be scanned from your phone or from printed tickets.

In the case where you cannot find your ticket information upon arrival, we can look up your tickets by your name. Please have identification ready for our ushers to review so they can look up your ticket information.

Concessions

Concessions will be available for purchase during our evening performances and dance events.

This include beer, wine, and non-alcoholic beverages, as well as small appetizer plates, cookies, and other desserts.

Alcohol 

Beer and wine will be available for purchase during our evening performances and dance events. No outside alcohol beverages will be permitted inside the venue.

Seating Accommodations

If you need any special seating accommodations to attend the performance, we are happy to assist you.

Contact our Box Office at 503-615-3485 prior to the concert date to discuss a seating accommodation as you are able, so we can prepare to assist you.

You can also check in at our Box Office staff or ask one of our ushers for assistance when you arrive, and they will assist you.

Late Seating 

Latecomers may be asked to wait in the lobby until a suitable break in the performance. 

Animals 

Service animals are allowed within the Walters Cultural Arts Center. Otherwise, no animals are permitted at the Walters unless approved by the Manager or designated staff.

Taking Photographs or Video of the Performance

Flash photography and video of performances is not allowed inside the Walters Theatre.

Taking photos or video without a flash is still subject to both the performer's and Walter's staff discretion and may not be allowed for a particular show. 

Please keep an eye out for signage when you arrive to the show to determine if you can take a photo or video during the performance.

Photography and Videography by Walters Staff

The City of Hillsboro’s policy for photography and videography in public spaces and within City facilities has been updated. Attendance at City of Hillsboro facilities, programs, and events may be digitally recorded through photographs or video recordings.

Your attendance or participation in the event or activity constitutes your permission for the City to use your photograph or recording in promotional and other communications to the public.

Community members who do not want to be photographed or recorded are responsible for removing themselves (or their children) from the area in which photographing/recording is occurring or notifying the camera operator of their preference to opt-out of photography and videography.

The Walters Cultural Arts Center strives to accommodate the needs of all patrons and offers various options for accessibility to assist with providing the best possible experience of our programming.

Please see information below for specific accommodations we can provide.

If you would like to discuss your specific needs to attend a performance at the Walters, call 503-615-3485 or Email Us.

Accessing the Walters Cultural Arts Center

Entrances

The Walters has two sets of entrance doors on the east side of the building. These entrances are accessible by ramps from both the north and south side of the building.

When facing the entrance, the set of doors on the right are also equipped with an automatic door opener.

Please note, the three sets of doors the south side of the building (along Main St) on the terrace are locked and not accessible from the outside. This often gets confused for the entrance of the building, so please keep moving along Main St. toward the east side of the building to enter.

Parking

The Walters parking lot is located on the north side of the building and can be accessed from 5^th Avenue. There are three designated accessible parking spots at the east end of the parking lot, near the front entrance of the building.

Elevator & Rest Rooms

All levels of the building are accessible by elevator access.

The Walters has restrooms on the basement and 2^nd floor levels that are ADA accessible.

The restrooms on the basement level have multiple stalls and are gender specific. The restrooms on the 2^nd floor are single user and all user.

Service Animals

Service animals are welcome inside the Walters Cultural Arts Center, but pets are not allowed inside the building.

Attending Performances & Events

When visiting the Walters Cultural Arts Center, our team is happy to provide specific accommodations to ensure you have a successful visit.  

To discuss seating assistance or other accommodations, contact the Walters Box Office at 503-615-3485 or at BoxOffice@Hillsboro-Oregon.gov. Our staff will be happy to assist you.

Seating Choices

Seating accommodations can be offered to assist based on the needs of the patron, including reserving accessible seating for patrons using wheelchairs or other mobility devices.

If you need a seating accommodation to attend a ticketed event, you can note this when reserving your tickets. Our staff will follow up with you to confirm the details and seating will be reserved for you when you arrive.

If you arrive for an event and have not reserved seating, but find that you need a seating accommodation, just check in at the Box Office for assistance. We will assist in finding seating for you and at least one additional attendee in an adjacent seat, though we will do our best to seat you with your full party if possible.

Theatre Seating

Our standard theatre chairs do not have arms, but we can provide a chair with arms upon request.

Assistive listening devices

Assistive listening devices are available for every performance. These devices amplify the performance and enhance the words spoken on stage by separating speech from background noise. Devices can be checked out at the Box Office on the night of the show.

Sensory Processing Supports

The Walters will include information about any potential sensory sensitivities when promoting a performance, event, or class. This could include information about the use of bright lights, loud sound effects, or other possible sensory concerns.

Sensory Kits

To improve the experience of all our visitors, we have sensory kits available at the front desk and in each of our classrooms. These kits contain earmuffs, sunglasses, fidget items, a medium weight lap pad, a glitter wand, and a bubble timer. Items in the kits are sanitized between uses.

Acoustics in the Walters Theatre

The Walters Theatre has amazing acoustics for transmitting sound due to the stone walls and high arched ceilings of the space. This means that it is a wonderful space for a live music and other performances.

We have a highly qualified sound engineer who adjusts the sound levels during performances and events to ensure the comfort of both the audience and the performers. With performances including drums or horn instruments, there can still be times when the sound can feel intense or at too high of a level.

If you have sensory processing concerns, you may wish to bring a set of ear plugs or earmuffs when attending a performance or event in the Theatre. They may not be necessary, but you’ll have them just in case you need them.

Ear Plugs & Earmuffs

The Walters Box Office can provide disposable ear plugs upon request. We also have a limited supply of earmuffs available.

Contact the Walters staff at 503-615-3485 or Email Us. Our staff will be happy to assist you.