Customer Satisfaction

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See What Our Customers are Saying

In order to continue to meet the needs of our customers and our community, we conduct a survey periodically to ask how we're doing.

With more customers getting connected every day, we are encouraged by the feedback we receive and look forward to expanding our service along with a great customer experience.

We asked:

On a scale from 0 to 10, how likely would you be to recommend HiLight to your friends or family (with 0 being not at all, and 10 being absolutely)?

Likelihood to Recommend HiLight

9.3 out of 10

February 2024 Survey Average

  • 69% rated HiLight 10
  • 16% rated 9
  • 7% rated 8
  • 1% rated 7
  • 2% rated 6
  • 3% rated 5
  • 2% rated 3

HiLight Technician, Antonio, and a Customer

Current HiLight Net Promoter Score: +78.4

The Net Promoter Score (NPS) system measures the willingness of consumers to recommend an organization’s products or services to others, calculating an index on a scale from -100 to +100.

HiLight team members standing by HiLight vehicle