Customer Service

Elizabeth Pereira

Senior Customer Support Representative

Supporting the needs of every customer and delivering outstanding service is Elizabeth’s priority. In Elizabeth, HiLight customers have a professional and friendly champion, backed with more than 23 years of broadband experience, including a background of leading customer-focused teams. Elizabeth habla español!

Isabela Gonzalez

Customer Support Representative

With more than a decade in customer support roles focused on technical services, Isabela has acquired a unique skill set characterized by a deep attention to complex details, troubleshooting, and problem-solving to enhance customer experiences. Her upbeat personality and enthusiasm for technology, enable her to communicate highly technical matters clearly and effectively in service of HiLight customers. Isabela habla español!

Commercial Services

Jerry Esquivel

Broadband Account Manager

With more than 5 years of experience, Jerry’s focus is on building professional relationships with commercial businesses, institutions and non-profits, and working to meet their needs. In addition to engaging with local businesses, Jerry is also the HiLight point of contact for property developers and multi-unit dwelling (MDU) property owners/management. Jerry habla español!

Technical Support

Antonio Mendiola

Installation Technician

Antonio is a skilled and detail-focused technician, with a natural curiosity and a passion for problem-solving. With more than 20 years of broadband installation and technical service experience, Antonio is diligent about the quality of the work he delivers and the service he provides. Antonio habla español!

Wes Huber

Installation Technician

Wes is a veteran of the communications industry, with more than 18 years of experience working with fiber optics, broadband, and other services in various field service roles. He enjoys learning new products and technology, as well as getting customers connected. Passionate about workmanship, Wes approaches each home or business property as if it were his own…or his grandmother’s.

Suriya Phompat

Network Administrator

With more than 42 years, few possess the depth of broadband network management experience that Suriya brings to HiLight and the City of Hillsboro. From network monitoring and troubleshooting to fiber optic equipment and system maintenance, Suriya is dedicated to assuring the optimization and integrity of the HiLight network.

Management

Paul Recanzone

General Manager

Paul has been helping public broadband projects succeed for more than 20 years. Paul is deeply committed to helping the HiLight team get you connected on a network that is built for you.