If you have any concerns about the quality of your telecommunications – landline phone – service, here are several pathways by which you can register a complaint:
You can always reach out to us directly – for any service issue or concern. Simply call HiLight at 503-639-4400 or reach us by email at Support@GoHiLight.com
If your issue is not resolved by HiLight, you can also contact the Oregon Public Utilities Commission’s Consumer Services team by email at puc.consumer@state.or.us) or by calling 503-378-6600 or 800-522-2404
You can also file a complaint with the Federal Communications Commission by calling the FCC’s Consumer and Government Affairs Bureau at 1-888-225-5322, at https://consumercomplaints.fcc.gov/hc/en-us or using Informal Complaint Form.
Address:
45 L Street NE
Washington, DC 20554
You can also file a complaint with the Federal Trade Commission by following the process outlined here: ReportFraud.ftc.gov
